Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Passenger", or "You") and Drop Me (operated by Zixisoft Technologies Private Limited, "Drop Me", "we", "us", or "our").

By installing, accessing, or using the Drop Me mobile application, visiting our website, submitting home-to-office route requests, or purchasing a commute pass, you expressly acknowledge and agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must refrain from using the platform.

• Age Requirement: You must be at least 18 years of age to register an account and purchase commute passes on Drop Me.
• OTP Authentication: Registration is completed using a valid 10-digit Indian mobile number authenticated through an SMS One-Time Password (OTP). You are solely responsible for maintaining the security of your device and registered mobile number.
• Accuracy of Route Details: You agree to provide true, accurate, and complete information regarding your morning residential pickup address, office workplace address, and preferred shift hours.
• Single Account Policy: Each commuter may operate only one active Drop Me account linked to their primary mobile number.

Drop Me operates as a smart employee mobility aggregator connecting daily commuters with identical travel corridors:

Once your submitted route is reviewed and grouped, your route status changes from Submitted → Under Review → Approved, and your dedicated vehicle and verified driver information become accessible in the app.

Drop Me operates exclusively on structured Weekly Passes and Monthly Passes to ensure route stability and driver continuity:

• Weekly Pass: Covers scheduled two-way daily commutes (morning pickup + evening return) for a 5-day or 6-day work week cycle.
• Monthly Pass: Covers full calendar month scheduled commutes with prioritized seat reservation and uninterrupted service.
• Advance Subscription: Pass subscriptions must be paid and confirmed in advance prior to the activation of the commute cycle.
• No On-Demand Single Rides: Drop Me is designed for scheduled corporate commutes and does not offer instant, unpredictable on-demand hailing.

We believe in 100% fair and transparent pricing for daily office commuters:

• Zero Surge Pricing: Pass prices remain completely fixed for the duration of your active weekly or monthly pass. We never inflate fares due to rain, traffic jams, or peak office rush hours.
• Fares Charged by Distance: Pass charges are calculated strictly based on the exact one-way and round-trip distance between your verified home pickup point and office destination corridor.
• No Hidden Surcharges: All standard tolls, fuel costs, and vehicle maintenance expenses are bundled into the distance-based pass tariff shown at checkout.

Because Drop Me coordinates shared transportation for working professionals with strict office shift timings, passenger cooperation is essential:

• Pickup Grace Period (3 to 5 Minutes): To ensure all co-passengers reach their offices on schedule, the assigned vehicle will wait for a maximum of 3 to 5 minutes at your designated pickup landmark. Drivers are instructed to depart after the grace period expires to prevent route delays.
• Mutual Respect: Treat fellow commuters and assigned drivers with courtesy and professional decorum. Harassment, discrimination, or abusive behavior of any nature will result in immediate permanent account termination.
• Prohibited Items & Activities: Smoking, consumption of alcohol, carrying illegal substances, or hazardous materials inside commute vehicles is strictly prohibited.
• Luggage Limits: Commuters are permitted one standard laptop backpack or personal briefcase to preserve legroom and boot space for all passengers.

• Advance Leave Notice: If you have planned office leaves or vacations, you may pause your pass via the Drop Me app by providing at least 24 hours advance notice. Paused days will be credited forward to your subsequent pass cycle.
• Pass Cancellation: Pass cancellation requests submitted at least 48 hours prior to the commencement of the pass cycle are eligible for a full refund minus nominal processing charges.
• Mid-Cycle Cancellations: Mid-cycle pass cancellations are reviewed by support on a case-by-case basis (e.g., medical emergencies or verified job relocation) and calculated on a pro-rata basis.
• Refund Timelines: Approved refunds are credited back to the original payment source within 5 to 7 business banking days.

Safety is our highest priority. All vehicles and drivers partnered with Drop Me adhere to stringent standards:

• Commercial vehicles with valid fitness certificates, commercial registration plates, and comprehensive insurance coverage.
• Police background-verified, licensed drivers with extensive urban route experience.
• In-app live GPS tracking and dedicated emergency SOS assistance during all scheduled trip windows.
• Air-conditioned, clean, and sanitized sedans and hatchbacks.

Drop Me takes every reasonable step to ensure punctual and dependable transportation. However, Drop Me shall not be held liable for indirect, incidental, or consequential damages resulting from unforeseen road construction, major traffic congestion, severe weather events, vehicular breakdowns, strikes, or Force Majeure events beyond our reasonable operational control. In all events, Drop Me's aggregate liability shall be limited to the value of the active pass fee paid by the User for the affected commute cycle.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or relating to these Terms or the services provided by Drop Me shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, India.

For support with active commute passes, route modifications, billing inquiries, or questions regarding these Terms, please connect with our team: