Privacy Policy

Welcome to Drop Me ("we", "our", or "us"), operated by Zixisoft Technologies. Drop Me is a membership-based employee commute platform designed to connect professionals travelling on similar residential routes and shift timings for shared, predictable home-to-office and office-to-home transportation.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access our official website, register on the Drop Me mobile application, submit commute routes, or subscribe to our weekly and monthly commute plans. By using Drop Me, you consent to the practices described in this Privacy Policy.

To facilitate reliable group matching, vehicle scheduling, and driver dispatch, we collect the following categories of information:

A. Personal Identification Information

• Mobile Phone Number: Used for primary authentication via One-Time Password (OTP), ride alerts, driver coordination, and customer support.
• Full Name & Email Address: Used for account personalization, commute receipts, and corporate invoices.
• Corporate / Workplace Details: Employer or office campus address to assist in matching corridor routes.

B. Route, Timing & Geolocation Information

• Residential Pickup Location: Your residence address, apartment complex, or designated pickup landmark.
• Office Drop Location: Your destination corporate building, tech park, or campus.
• Shift Timings: Morning arrival time and evening departure time preferences.
• Real-Time Location: When using the app during active trips, GPS location data is processed to provide live vehicle tracking and accurate arrival estimations.

C. Transaction & Payment Information

For Weekly and Monthly commute passes, payments are processed directly through Reserve Bank of India (RBI) authorized payment gateways. Drop Me does not store your credit card numbers, debit card PINs, CVVs, or net banking passwords. We retain only the transaction reference ID, billing date, and pass duration.

We use the collected information strictly for operational, safety, and service optimization purposes, including:

• Corridor Grouping: Grouping up to four co-passengers travelling along identical home-to-office routes at matching shift hours.
• Vehicle & Driver Allocation: Assigning dedicated vehicles and verified commercial drivers to specific route clusters.
• Transparent Distance-Based Billing: Accurately calculating weekly and monthly pass prices strictly according to travel distance.
• Real-Time Trip Operations: Enabling accurate morning pickups, scheduled evening returns, and in-app trip status updates.
• Safety & Emergency Response: Verifying rider identities, vehicle details, driver profiles, and providing immediate SOS support when requested.

Because Drop Me operates on a shared commute model with up to four commuters per cab, certain limited operational information is visible to your co-passengers:

Assigned drivers receive only the pickup landmark, destination point, and an in-app masked communication channel for coordination during active trip windows.

We never sell, rent, or monetize your personal or commute data. We share your information only with trusted third parties under strict contractual data protection agreements:

• Verified Fleet Partners & Drivers: To execute the daily scheduled transportation.
• Secure Payment Processors: RBI-licensed payment aggregators to process subscription pass transactions.
• Telecom & SMS Gateways: To deliver OTP authentication codes and timely trip dispatch notifications.
• Legal & Law Enforcement Authorities: Solely when mandatory under applicable Indian law, court order, or official governmental directive.

We implement robust administrative, technical, and physical security measures to safeguard your information from unauthorized access, loss, alteration, or disclosure:

• End-to-end Transport Layer Security (TLS 1.3 / SSL) encryption for all web and API transmissions.
• Encrypted database storage hosted in ISO 27001 certified, tier-4 secure data centres in India.
• Role-based access controls ensuring only authorized operations staff can view operational route logs.
• Regular security audits and vulnerability monitoring.

We retain your personal data for as long as your Drop Me account remains active and as required to fulfill our contractual transportation obligations. If you discontinue your commute pass and request account closure, we securely purge your personal identifiers and route logs within 30 days, retaining only anonymized statistical data or records required by taxation and transport compliance laws.

In accordance with the Digital Personal Data Protection (DPDP) Act and applicable Indian regulations, you have the right to:

• Access & Review: View your active route requests, profile details, and pass transaction receipts directly in the app.
• Correction & Update: Modify pickup/drop points, timings, or personal information at any time.
• Account & Data Deletion: Request permanent deletion of your Drop Me account and stored data by writing to our privacy team.
• Withdraw Consent: Opt out of optional marketing notifications while continuing to receive essential trip updates.

If you have questions, feedback, or grievances concerning this Privacy Policy or our data handling practices, please contact our designated Grievance Officer: